Privacy Policy

TopUpNG (topupng.biz)

Effective Date: 24TH JULY 2026

Last Updated: 24TH JULY 2026


1. Introduction

Welcome to TopUpNG ("TopUpNG", "we", "our", or "us").

TopUpNG is an online platform that enables customers to purchase airtime, mobile data, electricity tokens, cable TV subscriptions, and other digital services.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable Nigerian laws.

By using our website or services, you agree to the collection and use of your information as described in this Privacy Policy.


2. Information We Collect

We may collect the following information:

Personal Information

  1. Full name
  2. Mobile phone number
  3. Email address
  4. Residential or billing address (where applicable)
  5. Date of birth (if required for verification)
  6. Government-issued identification (where legally required)

Account Information

  1. Username
  2. Password (stored securely in encrypted form)
  3. Account preferences

Transaction Information

  1. Airtime purchases
  2. Data purchases
  3. Electricity payments
  4. Cable TV subscriptions
  5. Wallet funding history
  6. Payment references
  7. Transaction amounts
  8. Refund records

Technical Information

  1. IP address
  2. Browser type
  3. Device information
  4. Operating system
  5. Login records
  6. Cookies
  7. Website usage statistics


3. How We Collect Your Information

Your information is collected when you:

  1. Register an account
  2. Place an order
  3. Fund your wallet
  4. Contact customer support
  5. Subscribe to our newsletters
  6. Participate in promotions
  7. Browse our website


4. Why We Process Your Information

We process your information to:

  1. Create and manage your account
  2. Process airtime and data purchases
  3. Complete payments
  4. Prevent fraud
  5. Verify transactions
  6. Improve our services
  7. Respond to customer enquiries
  8. Send transaction notifications
  9. Meet legal and regulatory obligations
  10. Maintain platform security


5. Legal Basis for Processing

We process your personal information on one or more of the following lawful bases:

  1. Performance of a contract
  2. Compliance with legal obligations
  3. Your consent
  4. Our legitimate business interests
  5. Protection against fraud and financial crime


6. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

  1. Payment processors
  2. Banks
  3. Mobile network operators
  4. Utility service providers
  5. Government agencies where legally required
  6. Professional advisers
  7. Technology and cloud service providers

All third parties are expected to protect your information in accordance with applicable law.


7. Data Security

We implement appropriate technical and organisational safeguards including:

  1. SSL encryption
  2. Secure servers
  3. Password encryption
  4. Firewalls
  5. Access controls
  6. Continuous monitoring
  7. Regular security reviews

Although we strive to protect your information, no online system is completely immune from security risks.


8. Data Retention

We retain your personal information only for as long as necessary to:

  1. Provide our services
  2. Comply with legal obligations
  3. Resolve disputes
  4. Prevent fraud
  5. Maintain financial records

When retention is no longer required, your information will be securely deleted or anonymised.


9. Your Rights

Under the Nigeria Data Protection Act, you have the right to:

  1. Request access to your personal information
  2. Correct inaccurate information
  3. Request deletion where legally applicable
  4. Withdraw consent
  5. Object to certain processing activities
  6. Request restriction of processing
  7. Request transfer of your information where applicable
  8. Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

Requests may be submitted through our contact details below.


10. Cookies

Our website uses cookies to:

  1. Keep you logged in
  2. Improve website performance
  3. Remember your preferences
  4. Analyse website traffic
  5. Enhance user experience

You may disable cookies through your browser settings, although some features of the website may not function properly.


11. Children's Privacy

Our services are intended for individuals who are legally capable of entering into contracts.

We do not knowingly collect personal information from children without lawful authority or parental consent where required by law.


12. International Transfers

Where your information is processed or stored outside Nigeria, we will ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.


13. Marketing Communications

Where you have provided consent, we may send promotional emails, SMS messages or other marketing communications.

You may unsubscribe at any time by using the unsubscribe option provided or by contacting us.

Transactional messages relating to your account or purchases will continue to be sent where necessary.


14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.


15. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be published on this page together with the revised effective date.

Continued use of our services after changes have been published constitutes acceptance of the updated Privacy Policy.


16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:


TopUpNG

Website: https://topupng.biz

Email: topupng@digitalmediaplus.info

whatapp: 08054629268